Service Manager
3.
6 Franksville, WI Franksville, WI Full-time Full-time Estimated:
$79K - $100K a year Estimated:
$79K - $100K a year 11 days ago 11 days ago 11 days ago Job description ABOUT US:
ZOOMLION, a leading player in the global engineering machinery industry is growing and has positions available at Zoomlion North America's engineering research and development and sales center in Yorkville, Wisconsin.
If you are looking for a challenging opportunity to share and expand your skills, consider joining Zoomlion North America's creative, innovative and collaborative team, where we live these concepts.
every day.
Our R & D and Sales & Marketing Center in Yorkville, Wisconsin is a great place to become globally connected in a multi-cultural team driven environment.
Here at Zoomlion, we are looking for the most qualified applicants who are inspired by the opportunity to create innovative technology driven solutions for a global market.
POSITION SUMMARY Plan, direct, and coordinate all after-sales and service support processes, policies, program, and daily operations.
Establish efficient service support system to maximize return on investment by improving service support efficiency and optimizing service processes.
Grow profitable service labor sales and exercise disciplined expense control.
Manage, motivate, supervise, and train field service team in providing industry leading superior service while developing and maintaining relationships with existing accounts.
Essential Functions Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Provide service and customer support on the phone, during field visits or dispatches, comprehending customer requirements and make appropriate recommendations.
Manage all on site set-up, installation, repair, maintenance and test tasks.
Diagnosing errors or technical problems and determining proper solutions.
Repair and replace damaged or worn parts.
Dismantle and reassemble heavy equipment using hoists and hand tools.
Operate and inspect machines or heavy equipment to diagnose defects.
Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
Read and understand operating manuals, blueprints, and technical drawings.
Overhaul and test machines or equipment to ensure operating efficiency.
Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
Examine parts for damage or excessive wear, using micrometers and gauges.
Repair, rewire, and troubleshoot electrical systems.
Schedule maintenance for industrial machines and equipment and keep equipment service records.
Research, order, and maintain parts inventory for services and repairs.
Adjust, maintain, and repair or replace subassemblies, such as transmissions and crawler heads, using hand tools, jacks, and cranes.
Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
Adjust and maintain industrial machinery, using control and regulating devices.
Assemble gear systems and align frames and gears.
Fabricate needed parts or items from sheet metal.
Direct work of field service technicians and provide ongoing leadership and annual performance evaluation.
Produce timely and detailed service reports.
POSITION QUALIFICATIONS Competency Statements Accuracy - Ability to perform work accurately and thoroughly.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Reliability - The trait of being dependable and trustworthy.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Judgment - The ability to formulate a sound decision using the available information.
Decision Making - Ability to make critical decisions while following company procedures.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
SKILLS & ABILITIES Education:
Associate degree (two year college or technical school) or Work Equivalent:
Required, Field of Study:
Mechanics
Experience:
3 plus years of experience in construction machinery Computer Skills:
Microsoft Office suite including:
Outlook, Word, Excel, SharePoint, ERP/CRM Certifications & Licenses:
CDL a plus Other Requirements:
Excellent interpersonal, customer and communication skills.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Relocation assistance Tuition reimbursement Vision insurance Day range:
Monday to Friday Shift:
Day shift Work Location:
Hybrid remote in Franksville, WI 53126 Provide service and customer support on the phone, during field visits or dispatches, comprehending customer requirements and make appropriate recommendations.
Manage all on site set-up, installation, repair, maintenance and test tasks.
Diagnosing errors or technical problems and determining proper solutions.
Repair and replace damaged or worn parts.
Dismantle and reassemble heavy equipment using hoists and hand tools.
Operate and inspect machines or heavy equipment to diagnose defects.
Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
Read and understand operating manuals, blueprints, and technical drawings.
Overhaul and test machines or equipment to ensure operating efficiency.
Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
Examine parts for damage or excessive wear, using micrometers and gauges.
Repair, rewire, and troubleshoot electrical systems.
Schedule maintenance for industrial machines and equipment and keep equipment service records.
Research, order, and maintain parts inventory for services and repairs.
Adjust, maintain, and repair or replace subassemblies, such as transmissions and crawler heads, using hand tools, jacks, and cranes.
Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
Adjust and maintain industrial machinery, using control and regulating devices.
Assemble gear systems and align frames and gears.
Fabricate needed parts or items from sheet metal.
Direct work of field service technicians and provide ongoing leadership and annual performance evaluation.
Produce timely and detailed service reports.
Accuracy - Ability to perform work accurately and thoroughly.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Reliability - The trait of being dependable and trustworthy.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Judgment - The ability to formulate a sound decision using the available information.
Decision Making - Ability to make critical decisions while following company procedures.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Relocation assistance Tuition reimbursement Vision insurance Monday to Friday Day shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Franksville, WI Franksville, WI Full-time Full-time Estimated:
$79K - $100K a year Estimated:
$79K - $100K a year 11 days ago 11 days ago 11 days ago Job description ABOUT US:
ZOOMLION, a leading player in the global engineering machinery industry is growing and has positions available at Zoomlion North America's engineering research and development and sales center in Yorkville, Wisconsin.
If you are looking for a challenging opportunity to share and expand your skills, consider joining Zoomlion North America's creative, innovative and collaborative team, where we live these concepts.
every day.
Our R & D and Sales & Marketing Center in Yorkville, Wisconsin is a great place to become globally connected in a multi-cultural team driven environment.
Here at Zoomlion, we are looking for the most qualified applicants who are inspired by the opportunity to create innovative technology driven solutions for a global market.
POSITION SUMMARY Plan, direct, and coordinate all after-sales and service support processes, policies, program, and daily operations.
Establish efficient service support system to maximize return on investment by improving service support efficiency and optimizing service processes.
Grow profitable service labor sales and exercise disciplined expense control.
Manage, motivate, supervise, and train field service team in providing industry leading superior service while developing and maintaining relationships with existing accounts.
Essential Functions Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Provide service and customer support on the phone, during field visits or dispatches, comprehending customer requirements and make appropriate recommendations.
Manage all on site set-up, installation, repair, maintenance and test tasks.
Diagnosing errors or technical problems and determining proper solutions.
Repair and replace damaged or worn parts.
Dismantle and reassemble heavy equipment using hoists and hand tools.
Operate and inspect machines or heavy equipment to diagnose defects.
Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
Read and understand operating manuals, blueprints, and technical drawings.
Overhaul and test machines or equipment to ensure operating efficiency.
Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
Examine parts for damage or excessive wear, using micrometers and gauges.
Repair, rewire, and troubleshoot electrical systems.
Schedule maintenance for industrial machines and equipment and keep equipment service records.
Research, order, and maintain parts inventory for services and repairs.
Adjust, maintain, and repair or replace subassemblies, such as transmissions and crawler heads, using hand tools, jacks, and cranes.
Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
Adjust and maintain industrial machinery, using control and regulating devices.
Assemble gear systems and align frames and gears.
Fabricate needed parts or items from sheet metal.
Direct work of field service technicians and provide ongoing leadership and annual performance evaluation.
Produce timely and detailed service reports.
POSITION QUALIFICATIONS Competency Statements Accuracy - Ability to perform work accurately and thoroughly.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Reliability - The trait of being dependable and trustworthy.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Judgment - The ability to formulate a sound decision using the available information.
Decision Making - Ability to make critical decisions while following company procedures.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
SKILLS & ABILITIES Education:
Associate degree (two year college or technical school) or Work Equivalent:
Required, Field of Study:
Mechanics
Experience:
3 plus years of experience in construction machinery Computer Skills:
Microsoft Office suite including:
Outlook, Word, Excel, SharePoint, ERP/CRM Certifications & Licenses:
CDL a plus Other Requirements:
Excellent interpersonal, customer and communication skills.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Relocation assistance Tuition reimbursement Vision insurance Day range:
Monday to Friday Shift:
Day shift Work Location:
Hybrid remote in Franksville, WI 53126 Provide service and customer support on the phone, during field visits or dispatches, comprehending customer requirements and make appropriate recommendations.
Manage all on site set-up, installation, repair, maintenance and test tasks.
Diagnosing errors or technical problems and determining proper solutions.
Repair and replace damaged or worn parts.
Dismantle and reassemble heavy equipment using hoists and hand tools.
Operate and inspect machines or heavy equipment to diagnose defects.
Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
Read and understand operating manuals, blueprints, and technical drawings.
Overhaul and test machines or equipment to ensure operating efficiency.
Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
Examine parts for damage or excessive wear, using micrometers and gauges.
Repair, rewire, and troubleshoot electrical systems.
Schedule maintenance for industrial machines and equipment and keep equipment service records.
Research, order, and maintain parts inventory for services and repairs.
Adjust, maintain, and repair or replace subassemblies, such as transmissions and crawler heads, using hand tools, jacks, and cranes.
Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
Adjust and maintain industrial machinery, using control and regulating devices.
Assemble gear systems and align frames and gears.
Fabricate needed parts or items from sheet metal.
Direct work of field service technicians and provide ongoing leadership and annual performance evaluation.
Produce timely and detailed service reports.
Accuracy - Ability to perform work accurately and thoroughly.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Reliability - The trait of being dependable and trustworthy.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Judgment - The ability to formulate a sound decision using the available information.
Decision Making - Ability to make critical decisions while following company procedures.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Relocation assistance Tuition reimbursement Vision insurance Monday to Friday Day shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
